Thank you for shopping at SwissMicros.
We are committed to providing high-quality products and excellent customer service.
Return Policy:
We understand that sometimes things don't go as planned. We offer returns for products that are not working as intended.
If you encounter an issue with your product, please contact our customer service team for assistance.
Here are the details of our return policy:
Eligibility for Returns:
Non-functional products:
Returns are accepted only for products that are not working as intended due to a manufacturing defect.
Return Process:
Contact us:
Please contact our customer service team at support@swissmicros.com to initiate a return.
We will guide you through the process and determine the appropriate course of action.
Diagnostic information:
We may request diagnostic information or videos demonstrating the product malfunction to assist in troubleshooting.
Authorization:
We will issue a Return Merchandise Authorization (RMA) number if your return is approved.
Packaging:
Carefully repackage the item(s) you wish to return, including all parts and accessories.
Shipping:
Ship your return package using a trackable shipping method.
You are responsible for return shipping costs unless the return is due to our error.
Refunds:
Full refund: Once your returned product is received and inspected, we will issue a full refund to your original payment method.
Processing time:
Refunds may take 5-10 business days to appear in your account, depending on your bank's processing time.
Exceptions:
Cosmetic damage or wear and tear:
Returns will not be accepted for products with cosmetic damage or wear and tear caused by normal use.
Unauthorized modifications:
Products that have been modified or altered without our authorization are not eligible for return.
Please note:
We reserve the right to refuse returns that do not meet the above requirements.
Our return policy is subject to change without prior notice.
Questions?
If you have any questions about our return policy, please do not hesitate to contact our customer service team at support@swissmicros.com.
We are happy to help!